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genticos.app/features/omnichannel-communication
UNIFIED CUSTOMER TIMELINE
Omnichannel WhatsApp & Communication Hub
Communicate with buyers wherever they are. Connect official WhatsApp Business API, auto-logged Gmail/Outlook threads, and built-in click-to-call telephony directly into every customer record. Never lose a lead conversation when an employee changes their personal mobile device.
3.2x
Higher Buyer Response on WhatsApp
Official WhatsApp Business API integration with automated quick replies
Two-way auto-logged Gmail and Outlook threads on lead timelines
Shared team inboxes with automated round-robin lead conversation routing
Unified Omnichannel & WhatsApp Hub
WhatsApp API Live💬 Official WhatsApp API• Vikram Rao (MD)10:42 AM
“We reviewed the commercial quotation. Please confirm if 50 licenses can be provisioned by Friday.”
✉️ Auto-Logged Gmail/Outlook• Contract Signed11:15 AM
“Attached is the formal board sign-off and GSTIN details for the Mumbai entity.”
Bi-directional sync • 0 manual message logging • Shared inbox team routing
Sub-1s WhatsApp Webhook
ENGINEERING SPECIFICATIONS
Under-The-Hood Architecture
WhatsApp Delivery
Sub-1s webhook delivery SLA
Email Sync
Bi-directional IMAP/SMTP OAuth2
History Lock
Company-owned immutable message logs
DEPLOYMENT SCENARIOS
How Industry Leaders Use This Feature
🏢Real Estate & Developers
Instant brochure dispatch and site visit confirmations on WhatsApp.
● Dedicated DB Tenant VerifiedZero Integration Code
🏢Education & EdTech
Automated admission drip messaging and student document collection.
● Dedicated DB Tenant VerifiedZero Integration Code
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